Complaint Procedure

Complaint Procedure for Silver Cars 247

At Silver Cars 247, we are committed to delivering the highest standards of service. If you have a complaint, we want to hear from you so we can address your concerns promptly and improve our services.

How to Make a Complaint
1. Verbal Complaint:

You can speak directly to a member of our team by calling 01189343434.
For minor issues, our team will aim to resolve the matter immediately during the call.

2. Written Complaint:

For more detailed complaints, please send an email to info@silvercars247.com or write to us through the contact form on our website at https://silvercars247.com/.
Provide the following details in your complaint:
Your full name and contact details.
The date, time, and location of the incident.
The driver’s name or vehicle registration number (if applicable).
A clear description of the issue and any supporting evidence (e.g., booking references, receipts, photographs).

What Happens Next?
Step 1: Acknowledgement

We will acknowledge receipt of your complaint within 2 business days.
Step 2: Investigation

Our team will investigate your complaint thoroughly, reviewing all relevant information such as booking records, driver logs, and customer feedback.
If needed, we may contact you for additional details.
Step 3: Resolution

We aim to resolve most complaints within 7 business days. For complex issues, this may take up to 14 business days, and we will keep you informed of the progress.
Step 4: Outcome

Once the investigation is complete, we will inform you of the outcome in writing, outlining any corrective actions taken (if applicable).
If You Are Not Satisfied
If you are unhappy with how your complaint has been handled, you can request a review by a senior manager by emailing info@silvercars247.com or calling 01189343434.
A manager will review the complaint and provide a final response within 5 business days.
Common Complaints We Address
Delayed or missed pickups.
Driver behaviour or professionalism.
Incorrect billing or fare disputes.
Vehicle cleanliness or suitability.
Any safety concerns.
Commitment to Improvement
Feedback is vital to our continuous improvement. Complaints are logged and reviewed regularly to identify trends and implement necessary changes to enhance our services.
Contact Us
Phone: 01189343434
Email: info@silvercars247.com
Website: https://silvercars247.com/
We appreciate your patience and cooperation during the complaint resolution process and thank you for giving us the opportunity to address your concerns.